Terms & Conditions – Kitsa Creative Pty Ltd

1. Introduction

These Terms & Conditions (“Terms”) govern the use of services provided by Kitsa Creative Pty Ltd (ABN 64 867 445 540) (“Kitsa Creative”, “we”, “our”, “us”). By engaging with our services, you agree to comply with these Terms.

2. Services Covered

Kitsa Creative provides:

  • AI Brand Blueprint (marketing strategy sessions delivered via Zoom).

  • Done-With-You Socials (ongoing social media management with a minimum 3-month term, subject to a separate Service Agreement).

  • À La Carte Marketing Services (project-based marketing support).

  • Education products and resources (webinars, downloads, My Tool Kit-sa education portal).

3. Payment & Refunds

  • AI Brand Blueprint & Projects: Payment via invoice transfer before the session/project begins.

  • Done-With-You Socials: Weekly direct debit via Ezidebit (see separate Service Agreement for details).

  • AI Brand Blueprint Comfort Guarantee: If you complete the session and feel no additional clarity has been gained, you may request a full refund.

  • Refunds: Except where required by law, payments are non-refundable once services commence.

4. Client Responsibilities

To ensure smooth delivery of services, clients agree to:

  • Review content plans within 48 hours of receipt.

  • Submit required raw footage and assets via Slack by agreed deadlines.

  • Use Slack for all communications and approvals.

  • Provide clear, specific feedback in a timely manner.

  • Understand that late approvals or missing assets may cause delays or reduced output in that cycle.

5. Intellectual Property

  • Kitsa Creative IP: Proprietary frameworks, templates, and processes (including the CLEAR™ system and Brand Prompt framework) remain the intellectual property of Kitsa Creative.

  • Client Deliverables: Final customised content created for the client becomes the client’s property once paid in full.

  • Usage Restrictions: Clients may not share, resell, or repurpose KC’s proprietary materials or frameworks outside their own business.

  • Portfolio Rights: Kitsa Creative may use completed work for portfolio or promotional purposes unless otherwise agreed.

6. Confidentiality

Both parties agree to maintain confidentiality regarding all sensitive business information shared. KC will securely store and restrict access to all client materials, accounts, and credentials.

7. Disclaimers & Limitations

  • Kitsa Creative does not guarantee specific outcomes such as increased followers, engagement, or sales.

  • While AI tools (e.g. ChatGPT) are used to enhance efficiency, all final outputs remain the client’s responsibility to review for accuracy, compliance, and suitability.

  • To the fullest extent permitted by law, Kitsa Creative’s liability is limited to the amount paid for services rendered.

8. Cancellations & Termination

  • Done-With-You Socials: Minimum 3-month commitment, with 30 days’ notice required after the initial term (see Service Agreement).

  • Other Services: Cancellations must be made in writing. Payments already made are non-refundable.

  • KC reserves the right to terminate services immediately in the event of non-payment, breach of these Terms, or inappropriate conduct.

9. Governing Law

These Terms are governed by the laws of Victoria, Australia.

10. Website Content & Use

  • All content on this website, including text, images, graphics, and resources, is the property of Kitsa Creative and protected under copyright law.

  • Users may not copy, reproduce, or redistribute any content without prior written consent.