Privacy Policy – Kitsa Creative Pty Ltd

1. Introduction

Kitsa Creative Pty Ltd (ABN 64 867 445 540) (“Kitsa Creative”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.

By using our services or website, you consent to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following information:

  • Contact Information: Name, email address, phone number, business name.

  • Payment Information: Bank account or card details (processed securely via third-party providers such as Ezidebit).

  • Marketing Information: Details provided through opt-ins (e.g. webinars, downloads, My Tool Kit-sa education portal), surveys, or social media interactions.

  • Website Data: IP address, browser type, cookies, and usage analytics to improve our website performance.

3. How We Use Your Information

We use your information to:

  • Provide and deliver our services.

  • Process payments and issue invoices.

  • Communicate with you about your project, booking, or enquiry.

  • Send marketing emails, newsletters, or updates (only if you’ve opted in).

  • Improve our services, resources, and website.

  • Meet any legal or regulatory obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

  • Trusted third-party providers (e.g. Ezidebit, Mailchimp, Slack, Zoom) to deliver services.

  • Our VA team who assist in content creation and project delivery, under strict confidentiality agreements.

  • Legal or regulatory authorities if required by law.

5. Data Storage & Security

  • We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

  • Sensitive data (e.g. login credentials, payment details) is stored securely and only accessed by authorised personnel.

  • However, no system is 100% secure, and we cannot guarantee absolute security of your data.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct or update your information.

  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

7. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can choose to disable cookies through your browser settings, but this may affect site functionality.

8. International Data Transfers

Some of our virtual assistants are based outside of Australia (e.g. the Philippines). All team members operate under confidentiality agreements and follow secure data-handling practices. By engaging our services, you consent to this transfer of data.

9. Retention of Data

We retain your personal information only for as long as necessary to provide services and comply with legal obligations.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at angelique@kitsacreative.com